During the hustle and bustle of the holidays, most people feel inconvenienced to have their flight delayed. They want to arrive at their destination to see relatives and friends without delay. One woman named Shaina Murry purposely switched her flight to help a total stranger in distress. Shaina is surprised by how much attention her good deed has garnered, but she shouldn’t be. Her actions were selfless and kind and aided a young man with autism when he needed help most.
Shaina was on the phone while searching for her gate at the Dallas/Fort Worth International Airport. She glimpsed a young man lying on the terminal floor. Deeply alarmed, she couldn’t just pass by and leave him there. She had to see how she could help him.
“It was clear something was wrong, I just didn’t know what. It seemed best after asking him a few questions to call for medical assistance.”
After talking with the young stranger for a few minutes, Shaina learned his name was Will. She suspected he was autistic. Within those brief minutes, Will stole a piece of her heart.; this changed her approach to caring for him.
While they waited for medical staff to arrive, Will expressed to her he was afraid he was going to miss his flight. Knowing she needed to keep Will calm, Shaina called his mother. She conveyed to the woman how he wasn’t feeling well and that the medical team was on their way to examine him…
With Will’s mother on the phone speaking through Shaina, it was determined Will needed a bite to eat and something to drink. Shaina was more than happy to help as she shared in her Facebook post. “They were worried he would get sick again and didn’t know if he should fly.”
Today I purposely delayed my flight. And will always fly #americanairlines from now on. Here is why: while on the phone getting ready to go find my gate I noticed a man (his name is Will K.) laying on the floor, not doing well- he was in distress. It was clear something was wrong, I just didn’t know what. It seemed best after asking him a few questions to call for medical assistance.
After him telling me several times he was afraid he was going to miss his flight while waiting for the airport medical team to come assist him I realized that he most likely is autistic. That triggered me to switch gears. After giving him assurance about his flight time we called his mom and let her know he wasn’t feeling well- and seeing the medical team at Dallas Airport. After much back and forth with the airport medical team, his mom, (who confirmed he was autistic) and American Airlines the medical team said he needed to eat and have something to drink and they were worried he would get sick again and didn’t know if he should fly. I worked with American Airlines and the medical team at Dallas and told the medical team I would change my flight, grab some lunch with him and make sure he got on his flight ok—American didn’t charge me a dime for the flight change and even called me when he and I were eating lunch together to let me know his gate changed. When I dropped him off at his gate-for his flight the American Airlines team took great care of him, checked on him and made sure he boarded safely to go see his Mom for Christmas. Today was not at all what I pictured it to be. It has turned out so much better. I had an amazing lunch with a wonderful young man from Louisville, Kentucky. While I don’t know him well I know he has a heart of gold and a wonderful mother and sister who he loves very much, and after texting with his mom- she loves him just as much.
American Airlines handled the situation with such professionalism and care. The medical team at Dallas as well as police were also just as amazing. Every once and awhile we all need a little help. Regardless of disability, age, or social status. Thanks for making my day Will!
To help Will out, Shaina worked with American Airlines and the medical team to change her own flight. She knew she couldn’t leave him on his own. Together, the two strangers grabbed lunch. Afterward, Shaina escorted Will to his gate and made sure he boarded his flight without incident. Both Will and his mother were grateful to her for her help. She stopped to assist him when everyone else just walked past. She showed him compassion when he was weak and scared.
Shaina’s actions wouldn’t go unrecognized. Thousands would read, comment and share her post.
American Airlines never charged Shaina for changing her flight. She would’ve gladly paid the fee because it helped someone else in need. The airline called her while she and Will were having lunch to inform her that Will’s gate had changed. Once she got him there, attendants checked on Will to make sure he was all right. His trip to Louisville to see his mother went on without any problems.
“TODAY WAS NOT AT ALL WHAT I PICTURED IT TO BE. IT HAS TURNED OUT SO MUCH BETTER. I HAD AN AMAZING LUNCH WITH A WONDERFUL YOUNG MAN FROM LOUISVILLE, KENTUCKY. WHILE I DON’T KNOW HIM WELL, I KNOW HE HAS A HEART OF GOLD AND A WONDERFUL MOTHER AND SISTER WHO HE LOVES VERY MUCH. AFTER TEXTING WITH HIS MOM- SHE LOVES HIM JUST AS MUCH.”
Shaina thanked the airline for its cooperation and professionalism during the emergency. She also credited the airport medical team and local police for their id as well.
She finally stated how despite personal trials, we all need help sometimes. It doesn’t hurt to stop to help someone else.